How These Terms Apply to Your Account
Opening a Criex App account means you accept the terms posted on this page, and we update them from time to time as game catalogues, payment rails and support channels change. Eligibility depends entirely on your local law and the eligible regions we can serve —
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if cricket-led sports betting, live tables or crash games like Bet On Crash aren't permitted where you live, we can't open or keep your account active. When you fund your wallet through bKash, Nagad or Rocket, that transaction sits inside the same terms: the payment method
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you choose doesn't change your rights or our obligations, it just changes how quickly the transfer confirms. We reserve the right to pause an account while we verify a deposit or withdrawal request, particularly where the name on your mobile wallet doesn't match your registered details.
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Game rules published inside a title — say, how a multiplier climbs in a crash round, or how cards are dealt in Baccarat Night Room — sit alongside these terms rather than replacing them. If a provider like Pragmatic Play or Evolution changes a game's mechanics,
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that's covered under the provider's own rules, and our terms explain how disputes tied to those rounds get raised with our support team. We don't alter historical round results, and we don't set a fixed payout speed — every transaction is reviewed on its own facts.
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Where a clause here conflicts with a specific game or promotion rule, the more specific rule generally applies, and we'll flag that inside the relevant section rather than leaving it ambiguous.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.