Reference

How Criex App Protects Your Account Data

This page sets out how Criex App collects, stores and uses the information tied to your account — from the mobile number you sign up with to the wallet details you use for bKash, Nagad or Rocket transfers.

Account DataWallet InfoDevice & LoginSession CookiesContact Rights
Criex App How Criex App Protects Your Account Data
ASK ABOUT YOUR DATA

Where to Ask About This Policy

Questions about what Criex App holds against your account are best sent straight to our support desk rather than guessed at from a settings menu. Live chat is the quickest route if you're mid-session and want a wallet-data question answered before you deposit again through bKash, Nagad or Rocket. Email works better for anything that needs a written record, like a data-removal request tied to a closed account. Whichever channel you use, mention your registered mobile number so the team can pull up the right account without extra back-and-forth.

Team online

Live Chat

Open live chat from the lobby footer for quick questions about your stored account or wallet data — available while you're signed in on mobile or desktop.

Email Support

Send a written request if you want a copy of your account data or a formal note on a bKash, Nagad or Rocket transaction linked to your profile.

Account Help Desk

Use the help desk link inside your account wallet page for anything tied to login history, device changes or a request to update your details.

DATA SAFEGUARDS

How We Keep Your Data Secure

Keeping your account data secure isn't a one-off setting — it's a routine that runs every time you log in from a phone or switch to desktop for a live table. We separate wallet reference numbers from login credentials, store passwords in encrypted form, and check device patterns against your usual sign-in habits. Cookies used on the browser version only track session state, not browsing habits outside our platform. Retention periods follow what local law and eligible regions require, and once that window closes, inactive data tied to closed profiles is cleared from active systems.

Session Cookies

Browser cookies on Criex App keep your login session active between the lobby and a live table like Baccarat Night Room, without storing pages you visited elsewhere.

Account Security

We flag sign-ins from a new device or browser and may ask for a fresh OTP confirmation before letting a bKash, Nagad or Rocket withdrawal go through.

Data Retention

Account and transaction records are kept only as long as local law and eligible regions require, after which closed-account data is removed from active storage.

Request Changes

Ask our support team to correct a mobile number, update wallet details, or close your account, and we'll confirm what's changed against your stored profile.

Privacy Policy Questions We Get Often

Here are the questions we hear most about how Criex App handles your account and payment data, from what we store at sign-up to how you can ask for changes once you're set up on bKash, Nagad or Rocket.

We collect your mobile number at sign-up, then wallet reference details each time you deposit or withdraw through bKash, Nagad or Rocket, plus basic device data used for account security checks.

No. Your wallet PIN stays inside the bKash, Nagad or Rocket app itself — we only receive the transaction reference needed to confirm your deposit or withdrawal reached your account.

Yes, subject to local law and eligible regions — contact support with your registered mobile number and we'll confirm what can be removed once any pending transactions are settled.

Availability and how your data is handled depend on local law and eligible regions, so parts of this policy may work differently depending on where you're accessing Criex App from.

Yes, cookies keep your login session active while you move between slots, live tables and our sportsbook, but they don't track pages you visit outside this platform.

Reach out through live chat or email support with your registered mobile number, and our team can explain exactly what's stored against your account and how it's used.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.